Last updated: October 27, 2026
Here is everything you need to know about how your Gentle Root order gets to you.
Where we ship
We ship to:
- United States: all 50 states, including Alaska and Hawaii, and P.O. boxes. We don't ship to U.S. territories such as Puerto Rico or to APO/FPO/DPO military addresses yet.
- United Kingdom
- European Union: all 27 member countries, including Italy
- Other countries: Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland and the United Arab Emirates
If your country is not on this list, we can't ship there yet. Our site is in English, and prices are shown in your local currency, for example U.S. dollars, British pounds or euros.
Processing time
Orders ship from our U.S. warehouse and are processed within 1 to 2 business days (Monday to Friday, excluding U.S. holidays) after you place them. Orders placed on weekends are processed the next business day. During launches, sales and holidays, processing can take a little longer.
Delivery times and costs
| Destination | Orders under $75 | Orders of $75 or more |
|---|---|---|
| United States (standard tracked shipping) | $9.99 | Free |
| European Union | EUR 14.99 flat rate | Free |
| United Kingdom and all other international destinations | EUR 19.99 flat rate | Free |
International rates are shown in your local currency at checkout. Estimated delivery after processing: United States 3 to 7 business days, European Union 7 to 14 business days, United Kingdom and other international destinations 10 to 18 business days. We don't offer express shipping at the moment.
We ship with tracked carriers such as USPS, UPS and DHL. Delivery times are estimates and are not guaranteed. Large items such as Gentle HugYard or Gentle HugGate may ship separately.
Free shipping
- Free shipping on every order of $75 or more (or the same amount in your local currency), to every destination we ship to. It is applied automatically at checkout, based on your cart subtotal after discounts.
The shipping cost for your order is always shown at checkout before you pay.
Tracking your order
When your order ships, we email you a tracking link. Tracking can take up to 24 to 48 hours to update after the label is created. If you can't find your tracking email, check your spam folder or write to us.
Address changes
Please check your address carefully at checkout. If you need to change it, email us as soon as possible with your order number. We can update the address only if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address entered at checkout, but we will do our best to help.
Lost, stolen or damaged packages
- Not arrived: if tracking has not updated for 7 business days, or your order has not arrived within 20 business days of shipping, contact us and we will work with the carrier to find it.
- Marked delivered but not received: check around your home, with neighbors and your mailroom, and wait one business day, as carriers sometimes mark packages delivered early. Then contact us within 14 days of the delivery date.
- Damaged in transit: email us within 14 days of delivery with your order number and photos of the package and item, and we will send a replacement or a refund.
Shipping Protection
You can add Shipping Protection in your cart for $2.99 per order (shown in your local currency). If your package is lost, stolen or arrives damaged, email us within 14 days of the expected or marked delivery date and we reship your order at no cost, with no photos or carrier claim needed. Orders without Shipping Protection are still covered for damage in transit and for packages that never arrive, under the rules above: in those cases we first work with the carrier.
Risk of loss passes to you when your order is delivered.
Taxes, duties and import fees
United States: sales tax is calculated at checkout based on your shipping address, where required.
Orders shipped outside the United States: the destination country may charge import duties and taxes, such as VAT or GST, and customs fees. We don't collect them at checkout and they are not included in our prices or shipping rates. They are paid by the buyer.
Questions
Email gentle.root.project@gmail.com with your order number. Gentle Root LLC, 8 The Green, Ste A, Dover, DE 19901, USA.